Terms of service

🤝 Customer Service Policy

At Drip & Bean, your satisfaction is our top priority. We’re committed to providing friendly, fast, and reliable customer service every step of the way.

🧡 Our Promise

  • High-quality products

  • Fast response times

  • Hassle-free support

  • Clear communication

📬 Contact Us

Have a question, concern, or just want to say hi?
Reach out anytime at contact.dripandbean@gmail.com— we aim to respond within 24 hours on business days.

🕘 Customer Support Hours

  • Monday–Friday: 9 AM – 6 PM (EST)

  • Weekend messages will be answered the next business day.

💬 Common Topics We Help With

  • Order status & tracking

  • Sizing & product questions

  • Returns & exchanges

  • Shipping issues

👥 Respect & Kindness

We treat all our customers with respect and expect the same in return. We’re here to help and always aim for a positive resolution.

If you have feedback or suggestions on how we can serve you better, don’t hesitate to let us know. We love improving.

🔒 Secure Shopping

Your data and payment are always safe. We use a trusted platform and encrypted checkout for 100% security.